Saturday, February 20, 2016

Ringing Bells answers all questions related to Freedom 251, says Not a Scam

Freedom 251 has been in news for last few days in India .company answers to all questions and says  Freedom 251 is not a scam . officially provided some data about number of registrations till Day 2 (19:49 hrs). company says that it received 3.70 Crore registrations on Day 1 (February 18) and 2.47 Crore on Day 2, which makes it 6.17 crores in total .

But that’s different from how many Freedom 251 handsets have been sold so far,and it is only 30,000 plus officially. On Day 1, Payment Gateway crashed after 30,000 transactions and on Day 2 (February 19) company changed it policy and now people can register upfront but they will only get an email with payment link to process after 48 hours of registrations.

1. There seems a problem with the payment gateway while ordering the phone from the website. Why? How soon will it be resolved? Has the sales stopped permanently?

This problem occurred on first day morning (February 18) consequent to the pleasant deluge of viewers where even the high performance Servers of our Payment Gateway and our main Server Providers could not cope !! [There were 20 lakh requests on February 18 at the peak load and the total number of Registrations received on the day were 3,70,15,000]

2. How is Indian government partnering with a company with no proven track record?

The Indian Government is not partnering the Company (Ringing Bells Pvt Ltd).

3. Why has Freedom 251 got Adcom branding on the front panel? Is it being manufactured by Adcom? And why was the branding covered by a whitener? What was that for? Even if it was just for demo and a sample phone why did the company fringe into other company products for that, why could not they just order fresh samples from where ever they were trading?

We just wanted to show a sample/prototype of what the Handsets will look like. This is not the final piece Hence :

We obviously wanted to provide “Made in India” Handsets as that is the core of our Vision.
We did a quick and intensive search and located the components but re the Touch Plate, we faced a problem in view of the fragile nature in addition to the scratch-proof requirements of the piece.
ADCOM is an India Company and we were able to source from them.

In view of the shortage of time and given that these were to serve only as prototypes given FOC to a limited List of persons, we went ahead. We would clearly mention that the Final Freedom 251 manufactured/ assembled in India would be to identical specs – i.e. no change !There maybe some changes in curvature/ buttons placements for aesthetics, if at all.

4. If the actual phone is not ready why a rebranded different phone was given to the media. Is the much hyped Freedom 251 a concept in the air only?

When we design a concept, we produce a Prototype to demonstrate. Then we test the acceptability from the Target Audience. Once this is accepted, we take this Prototype to the Design House to design the Chipset; the mold and then we decide on the actual add-ons like the buttons – the colour – screen quality etc.

5. Freedom 251 comes with 1 year warranty, but where are the service centres and how many?

There are 604 service centres across country and check complete list with address, phone numbers and more here.

6. The phone is not listed on the BIS certifications page, why is this?

Application is under filing and we expect to have the Certification in hand well before delivery commences.

7. The phone is running on Android, but is not showing in a list on Android partners either. Why is this?

We are registered with Google Android Developers Platform.

8. What about the other handsets? People have been complaining about no delivery or even an order confirmation? Is this just a con game?

We have delivered Rs 1.7 Crores worth of phones so far. In addition, PayU [Payment Gateway] has received Rs 1.75 Crores against our handset online bookings of Phase 1 and here, as we have committed, we will claim our money only after we complete delivery on Feb 25, 2016 and after we submit Proof of Delivery.

9 Promised Pre loaded apps of fisherman and farmers and womansafety are not present on the mobile handset media received 

These will be on the “Final Freedom 251” with our custom designed new UI

10 The user interface icons are exactly like Apple iPhone including icons like web browsers etc. which can be construed as copyright infringement 

As will be noted on a closer look, that the UI, even on the prototype, is not identical to Apple. In any case we will have our custom designed new UI for our Final Freedom 251.

11 How is Indian government partnering with a company with no proven track record? BJP MP Kirit Somaiya has raised questions and written to both TRAI and Ministry of Telecom to investigate the issue. This follows mobile industry body Indian Cellular Association (ICA) letter to Telecom Minister Ravi Shankar Prasad yesterday to get into depth of the issue, saying the rate could not be below Rs 3,500 even after a subsidised sale. They are willing to give all the technical assistance. The Indian Government is not partnering the company.

We will comply with all required regulations of TRAI & telecom authorities in India.

12 All 3G devices are supposed to be registered with Qualcomm as part of the licensing agreement but the Freedom 251 is not showing up, why?

At present, we are using Spreadtrum Chipset then why do we need to register with Qualcomm ?

Also read 3G phone like Freedom 251 would cost Rs 2300 says Telecom Ministry

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