Mi Exchange Program : Exchange your old phone for a new Xiaomi smartphone

Xiaomi has launched new Exchange Program in partnership with Cashify which lets you exchange your old smartphone for a new Xiaomi smartphone at your nearest Mi Home. Xiaomi has 11 Mi Home stores across Bengaluru, Delhi-NCR, Hyderabad, Mumbai, Pune, and Chennai.
Mi Exchange Program : Exchange your old phone for a new Xiaomi smartphone at Mi Home

On exchanging your old phone, depending on your phone’s condition, Cashify team will propose the resale value for the device based on the market conditions. You can use the same amount to get a discount for new Xiomi smartphone at the store. You can exchange only one device for a Xiaomi phone.You can also get a pickup service on the old phone. If you pay the complete amount for the new phone at the Mi Store on the purchase and schedule a pickup call, Cashify will send an executive to collect the device as per the decided time and pays the customer.

Terms and conditions for the Mi Exchange Program

  • This is a phone exchange program which is run by Cashify at all Mi homes.
  • The customer can only exchange any one device (in Cashify Portfolio) with an available Xiaomi phone at Mi home.
  • The resale value of the phone based on Cashify inbuilt application. The evaluation of the phone is purely based on the old phone condition.  
  • There is no negotiation on the proposed exchange price by the store staff.
  • The customer gets an e-receipt through Cashify for his old phone.
  • The customer can also get a pickup service of the old phone if required that shall be supported by Cashify. In this case, he pays the complete amount for the new phone at the store during the time of purchase and schedules a pickup call. Cashify shall be sending an executive to collect the device as per the decided time and pays the customer. In this process, all issues are addressed by Cashify. Xiaomi has no involvement in the process.
  • Once the exchange is made, the customer would not be entertained to do any further changes.

Update : Exchange Program Now available at Mi.com Also

How to exchange your old phone with Mi Exchange program

  • Go to Mi Exchange page mi.com/in/miexchange
  • Select your device from the list of supported devices from 15 brands available under this program. Device you wish to exchange should not have cracks on screen, body dents and cracks.
  • You will now see the evaluated price for the phone
  • Provide the IMEI number (IMEI1 or IMEI2 for Dual SIM devices) of your old phone
  • Accept the terms and conditions and hit ‘Get exchange coupon’
  • Your Mi account will be instantly credited with the exchange value coupon that can be used to purchase a new smartphone on mi.com
  • Once you place an order, at the time of delivery of your new Xiaomi smartphone, your old phone will be collected

  • Mi Exchange Program FAQs

    How do I avail the exchange offer?
    1. Select the device which you wish to exchange. We'll help you unlock the best exchange value basis device condition & the current market price
    2. On accepting the exchange value offered for your device, your Mi account will be credited with the exchange value coupon, instantly.
    3. Place a new smartphone order & use the exchange value coupon during checkout.
    4. Handover your old phone for a new smartphone at the time of delivery to our executive.

    How do I send my old phone back?
    Your old phone will be picked up by us at the time the new one is delivered. Kindly keep your old phone ready with all your data backed up.

    My phone is listed as eligible and exchange is available in my location. Are there any more conditions to avail the offer?
    Well, as long as the phone is in working condition and not physically damaged, it is good for exchange. Your phone also needs to have all the screen locks disabled and accounts unlocked for the exchange to be successful at the doorstep.

    How do I find the IMEI number of my mobile phone?
    The IMEI number can be found by dialing #06# on your phone. You can also find it by removing the battery. It is printed on your phone below the battery slot. You can also find it on your phone’s original packaging. If you still need assistance in identifying the IMEI number, please call us on 1800 208 9898

    Should the device be in working condition to qualify for this offer?
    Yes. We hope you understand that for the phone to find a new owner it needs to be in working condition with no physical damage. Your phone also needs to have all Screen locks disabled and the device should be unlocked for the exchange to go through.

    Can I exchange more than one device towards a purchase?
    No. You may only exchange one device at a time.

    What’s the bill value when I avail the exchange offer?
    The invoice sent to the customer will have the final adjusted amount.

    Can I provide one address for pick up and another for delivery?
    No. As the pickup and delivery happen simultaneously, the address needs to be the same.

    In case I wish to return the new phone I bought in the exchange offer, will my old phone be shipped back to me?
    Unfortunately, the old phone cannot be shipped back to you.

    Can I hand in a different phone for exchange?
    You can only exchange the phone for which you have provided details.

    Any reminders before I exchange my phone?
    Kindly ensure all your data is backed up and cleared from your old phone before the exchange. You may also remove the memory card. Xiaomi or its affiliates will not be responsible for any misuse as a result. In the event, the device is not working or the delivery executive is not able to do an unlock check or screen lock check / IMEI check due to a phone being “factory reset”, the exchange might not go through at the doorstep.

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